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Shipping & Returns


The shipping cost is £2.60 excl. VAT. Shipping is free over £100. Please allow 3-5 working days to receive your order.

All offered items are immediately ready for dispatch, unless otherwise stated in the product description. If items are unavailable, it will be displayed on the product page or if they are recently out of stock you will be contacted with up-to-date information.



If you wish to return an item you’ve purchased, please e-mail us at to request a return form. Alternatively, you can call us on 0333-241-2995.

Returns will only be accepted, unopened and in their original packaging, subject to our inspection and must include correct information on our return form. The customer holds the financial responsibility of returning the product, and the responsibility of retaining receipt and proof of postage for their return. The customer holds the risk of returning, including the risk of accidental loss.

In the case of defective goods, and on the receipt of proof of defect, we will cover the cost of return and replacement product 

Returns are to be sent to:
New Flag UK Ltd Returns
42 Murrell Green Business Park
Hook, Hampshire
RG27 9GR

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